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filler@godaddy.com
Signed in as:
filler@godaddy.com
Please reach us at cubecultureusa@gmail.com if you cannot find an answer to your question.
We ship everyday except federal holidays and weekends. Our usual cut off time for shipping orders is 11AM EST, any orders placed after that will go out the next shipping day. Example: If you place an order at 1PM EST on Friday it will be shipped with Monday’s batch, but if you place an order at 9AM EST on Friday it will go out with that day’s batch. Please note this is our usual shipping schedule and may be subject to change.
This does not mean that the package has not been shipped, CubecultureUSA utilizes a post office located in a small rural town. Most of the package’s will not get its first tracking scan until it hits the major shipping hub in Louisville. USPS does not always scan packages when in transit. While not likely it is possible to not see any tracking updates until the package is out for delivery. Unfortunately we have no control over this.
For our free shipping option, we use USPS Ground Advantage (USPS discontinued first class packages July 9th. It is now called USPS Ground Advantage). Shipping times are usually 2 to 5 days. For the optional $5 expedited shipping option we use USPS priority flat rate shipping. Shipping time are usually 2 to 4 days.
Yes. There will not be any labels on the outside of the package to indicate its contents. It will have a return name of CC Supplies. Regular shipped items will be in a 6x9 black padded envelope and expedited orders will be sent via USPS small or medium flat rate box.
No. We have experimented with both options. Heat packs do not last an adequate amount of time and dry ice requires special expensive shipping procedures. USPS offers climate control for all packages up until delivery to the mail receptacle. You will be provided a tracking number that will tell you the day and estimated time of arrival. Please make plans to retrieve the package as soon as possible in extreme temperature conditions.
You will get an automated email when the shipping label is created. This email will provide you with a 22 digit USPS tracking number. You can copy and past this number directly into Google to track the package or you can use USPS's tracking tool located here for a more detailed view. You can also use USPS's tracking tool to get text notifications on tracking updates including delivery.